Frequently Asked Questions
We’re here to help! Before reaching out, please check our Frequently Asked Questions below – your query might be answered already. If you still need assistance, you'll find our contact details further down the page.
Frequently Asked Questions (FAQ)
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Where is my package?
After you place an order, please allow 1-2 business days for processing. Once shipped, standard delivery within the United States typically takes 8-12 business days. This means the total estimated time from order to delivery is approximately 9-14 business days. Please remember these are estimates, and occasional delays due to carriers or other factors beyond our control can occur. If your order seems delayed beyond this timeframe, please contact us. -
Where can I find my tracking code?
Once your order is dispatched, we'll automatically send a shipping confirmation email containing your tracking number and link. Please check your inbox, as well as your junk or spam folder, just in case. Note that tracking information may take 24-48 hours to become active after shipment. -
How can I track my order?
You can easily track your order's progress by clicking the tracking link provided in your shipping confirmation email. -
What if I’m not satisfied with my order?
Your satisfaction is important to us! If you're not completely happy with your purchase, please refer to our detailed Return & Refund Policy for instructions on eligibility and how to initiate a return: https://aurelia-attire.com/policies/refund-policy
Still Need Help? Contact Us
If your question wasn't answered above, please feel free to get in touch with our support team using the details below.
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Business Name: Aurelia Attire
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Email: support@aurelia-attire.com (Preferred method for inquiries)
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Phone: +1 720 4594153
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Business Address:
Wapserweg 4
8381BG Vledder
The Netherlands
(Please note: This address is for correspondence only. Do not send returns here. See our Return & Refund Policy for return instructions.)
Customer Service Availability:
Our dedicated support team is available Monday through Friday. We strive to respond to all inquiries submitted via email within 24-48 business hours.
Thank you for choosing Aurelia Attire – we appreciate your business and are here to ensure your shopping experience is enjoyable!